Frequently Asked Questions
Everything you need to know about buying, selling, and trading luxury items.
How do you guarantee the authenticity of your items?
Every item undergoes a multi-point inspection process by our team of in-house experts to ensure it meets our rigorous standards of authenticity before being listed.
What is the Rebag 'Trade' program?
The Trade program allows you to use the value of your existing luxury items as credit toward a new purchase, often providing a higher value than a standard cash buyout.
What are your shipping rates and delivery times?
We offer standard, expedited, and next-day shipping options. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by location.
What is your return policy?
We accept returns on eligible items within 7 days of delivery, provided the security tag remains attached and the item is in its original condition.
Do you offer financing for large purchases?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to buy now and pay over time.
How do I sell my luxury bags or watches to Rebag?
You can receive an instant quote by uploading photos through our website or app, or visit one of our retail locations for an immediate in-person appraisal.